We gladly accept returns and exchanges
If you have any problems with your order, we will be happy to fix it for you!
Contact us within 7 days of receiving your items.
Ship items back within 7 days of contacting us.
Returns & Exchange Process
Please note, we cannot accept returns without a surcharge on the shipping. We are just a small business, so please consider this when ordering.
- Contact us with the reason you wish to return/exchange and whether you want store credit or a refund/exchange.
- Items must be returned postmarked within 14 days of receipt.
- Items must be in the same condition as when initially shipped.
- The buyer is responsible for any return shipping fees, including any insurance.
- The buyer will receive a refund for the purchase price of the item (not including shipping)
Non-Returnable Items
Picara Threads is unable to accept returns of the following items:
- Downloadable patterns & ebooks
- Gift Cards
- Intimate apparel (for health/hygiene reasons)
- Custom or personalized orders